Non-surgical aesthetic treatments for the face and body

Dr Mian Chinbrook Privacy Policy please see below

Dr Mian Chinbrook Privacy Policy

The Chinbrook Medical Cosmetic Centre is committed to protecting and respecting your privacy.

The Chinbrook Medical Cosmetic Centre understands that your personal data is entrusted to us and appreciates the importance of protecting and respecting your privacy. To this end we comply fully with the data protection law in force in the UK (“Data Protection Laws”) and with all applicable clinical confidentiality guidelines including those published from time to time by the General Medical Council.

This Privacy Policy sets out the basis on which we collect and process personal data about you including our practices regarding the collection, use, storage and disclosure of personal data that we collect from you and/or hold about you, and your rights in relation to that data.

Please read the following carefully to understand how we process your personal data. By providing your personal data to us or by using our services, website or other online or digital platform(s) you are accepting or consenting to the practices as described or referred to in this Privacy Policy.

For the purpose of Data Protection Laws, the data controller is Dr Irfan Mian, Chinbrook Medical Cosmetic Centre with registered address at: The Chinbrook Medical Cosmetic Centre, 8 Chinbrook Road, Grove Park, London, SE12 9TH.

When we refer to ‘we’, ‘us’ and ‘our’, we mean Dr Mian and The Chinbrook Medical Cosmetic Centre.

What personal data may we collect from you?

When we refer to personal data in this policy, we mean information that can or has the potential to identify you as an individual.

Accordingly, we may hold and use personal data about you as a customer, a patient or in any other capacity, for example, when you visit one of our websites, complete a form, book a free consultation, access our services or speak to us. Depending on what services you receive from us this may include sensitive personal data such as information relating to your health.

Personal data we collect from you may include the following:

-information that you give us when you enquire or become a customer or patient of us including name, address, contact details (including email address and phone number)

-the name and contact details (including phone number) of your next of kin

-details of referrals, quotes and other contact and correspondence we may have had with you

-details of services and/or treatment you have received from us or which have been received from

a third party and referred on to us, information obtained from customer surveys, promotions and that you have entered or taken part in recordings of calls we receive or make notes and reports about your health and any treatment and care you have received and/or need, including about clinic visits and medicines administered.

-patient feedback and treatment outcome information, you provide

-information about complaints and incidents

-information you give us when you make a payment to us, such as financial or credit card information

-other information received from other sources, including from your use of websites and other

digital platforms we operate (apps) or the other services we provide, information from business partners, advertising networks, analytics providers, or information provided by other companies who have obtained your permission to share information about you.

Where you have named someone as your next of kin and provided us with personal data about that individual, it is your responsibility to ensure that that individual is aware of and accepts the terms of this Privacy Policy.

Where you use any of our websites, we may automatically collect personal data about you including:

-technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

The data that we request from you may include sensitive personal data. This includes information that relates to the mental or physical health or racial or ethnic origin (which may include children’s data). By providing us with sensitive personal data, you give us your explicit consent to process this sensitive personal data for the purposes set out in this Privacy Policy.

When do we collect personal data about you?

- If you complete an online enquiry we collect your full name, telephone number and optional address.

- If you undergo a treatment we collect your name, date of birth, address and medical history.

We may collect personal data about you if you:

-visit one of our websites

-enquire about any of our services or treatments over the phone, by email, or through our website or other online enquiry.

-book a free consultation, over the telephone, by email, online enquiry, or when you register to be a customer or patient with us or book to receive any of our services or treatments

-fill in a form or survey for us

-make payments

-contact us, for example by email, telephone or social media

In the interests of training and continually improving our services, calls to Dr Mian and the Chinbrook Medical Cosmetic Centre and its agents may be monitored or recorded.

What personal data we may receive from third parties and other sources?

We may collect personal data about you from third parties;

We may be passed medical information usually in the form of a referral for the purposes of your treatment with the Chinbrook Medical Cosmetic Centre or a third-party consultant;

Consultants may need to share your personal data and medical records with Dr Mian and The Chinbrook Medical Cosmetic Centre;

Insurance providers will pass The Chinbrook Medical Cosmetic Centre personal data of patients who have commenced a claim and require medical treatment with Dr Irfan Mian of The Chinbrook Medical Cosmetic Centre. This will normally be in the form of a referral and may consist of basic details e.g full name, date of birth, address, contact number and email address and the type of procedure/treatment they require.

How do we use your personal data?

Your personal data will be kept confidential and secure and will, unless you agree otherwise, only be used for the purpose(s) for which it was collected and in accordance with this Privacy Policy, applicable Data Protection Laws, clinical records retention periods and clinical confidentiality guidelines.

How and why do we use your personal data?

- In order to give you the best possible customer experience we need a picture of who you are.

- We use this information to help plan and deliver treatments to you that are relevant and appropriate.

- From time to time we make offers exclusively to customers who have made an enquiry using the ‘Book a free consultation’ form. Your data, as collected on this form will be used, with your explicit consent, to send these offers from time to time.

- The data privacy law allows this as part of out legitimate interest in understanding our customers and providing the highest levels of service.

- If you wish to change how we use your data at any time, you’ll find details in the section below.

- If you choose not to share your personal data with us or refuse certain contact permissions, we might not be able to supply some services that you are seeking. For example, if you were to refuse to share your name and phone number we would not be able to book an appointment for your to see a practitioner to discuss a potential treatment.

How we protect your personal data:

We will treat your data with the utmost care and take every available step to protect it. We secure access to all transactional areas of our website using ‘https’ technology. Access to your personal data is protected and secured. We regularly monitor our system for potential vulnerabilities and attacks.

Your paper based treatment consent forms and personal data contained therein are secured in locked in a secure purpose made container. Access to this is limited to only the practitioners needing such.

Sensitive personal data related to your health will only be disclosed to those involved with your treatment or care, or in accordance with UK laws and guidelines of professional bodies or for the purpose of clinical audits (unless you object). Further details on how we use health related personal data are given below. We will only use your sensitive personal data for the purposes for which you have given us your explicit consent to use it. Please note that, although we have set out the purposes for which we may use your personal data below, we will not use your sensitive personal data for those purposes unless you have given us your explicit consent to do so.

We may use your personal data to:

-enable us to carry out our obligations to you arising from any contract entered into between you and us including relating to the provision by us of services or treatments to you and related matter such as, billing, accounting and audit, credit or other payment card verification and anti-fraud screening

-provide you with information, products or services that you request from us

-provide you with information about products or services we offer that we feel may interest you.

Unless you have consented to receive marketing communications by electronic means from us, by ticking the relevant box on the form on which we collect your data, or by filling out the relevant parts of the forms on which we collect your data, we will only contact you by electronic means (e-mail or SMS) with information about products and services similar to those which you previously purchased or enquired about from us;

-allow you to participate in interactive features of our services, when you choose to do so

-notify you about changes to our products or services

-respond to requests where we have a legal or regulatory obligation to do so

-check the accuracy of information about you and the quality of your treatment or care, including

auditing medical and billing information for insurance claims as well as part of any claims or litigation process

-support your doctor, nurse or other healthcare professional

-assess the quality and/or type of care you have received (including giving you the opportunity to complete customer satisfaction surveys) and any concerns or complaints you may raise, so that these can be properly investigated

-to conduct and analyse market research

-to ensure that content from any of our websites is presented in the most effective manner for you and for your computer.

The security of your personal data:

We protect all personal data we hold about you by ensuring that we have appropriate organisational and technical security measures in place to prevent unauthorised access or unlawful processing of personal data and to prevent personal data being lost, destroyed or damaged. We conduct assessments to ensure the ongoing security of our information systems.

Any personal data you provide will be held for as long as is necessary having regard to the purpose for which it was collected and in accordance with all applicable UK laws.

All information you provide to us is stored securely. Any payment transactions will be processed securely by third party payment processors.

The transmission of information via the internet cannot be guaranteed as completely secure. However, we ensure that any information transferred to our websites is via an encrypted connection. Once we have received your information, we will use strict procedures and security features for prevention of unauthorised access.

At your request, we may occasionally transfer personal information to you via email, or you may choose to transfer information to us via email. Email is not a secure method of information transmission; if you choose to send or receive such information via email, you do so at your own risk.

Disclosure of your personal data:

In the usual course of our business we may disclose your personal data (to the extent necessary) to certain third-party organisations that we use to support the delivery of our services. This may include the following:

-Where a third-party data processor is used, we ensure that they operate under contractual restrictions with regard to confidentiality and security, in addition to their obligations under Data Protection Laws.

-We may also disclose your personal data to third parties in the event that we sell or buy any business or assets or where we are required by law to do so;

-Health information collected during provision of treatment or services;

-Sensitive personal data (including information relating to your health) will only be disclosed to third parties in accordance with this Privacy Policy. That includes third parties involved with your treatment or care, or in accordance with UK laws and guidelines of appropriate professional bodies. Where applicable, it may be disclosed to any person or organisation who may be responsible for meeting your treatment expenses or their agents. It may also be provided to external service providers and regulatory bodies (unless you object) for the purpose of clinical audit to ensure the highest standards of care and record keeping are maintained.

-Medical professionals working with us: We share clinical information about you with our medical professionals as we think necessary for your treatment. Medical professionals working with us might be our employees, or they might be independent consultants in private practice. In the case of independent consultants, the consultant is the data controller of your personal data, either alone or jointly with us and will be required to maintain their own records in accordance with Data Protection Laws and applicable clinical confidential guidelines and retention periods. Where that is the case, we may refer you to that consultant to exercise your rights over your data. Our contracts with consultants require them to cooperate with those requests. In all circumstances, those individual consultants will only process your personal data for the purposes set out in this

-External practitioners: If we refer you externally for treatment, we will share with the person or organisation that we refer you to, the clinical and administrative information we consider necessary for that referral. It will always be clear when we do this.

-Your GP: If the practitioners treating you believe it to be clinically advisable, we may also share information about your treatment with your GP. You can ask us not to do this, in which case we will respect that request if we are legally permitted to do so, but you should be aware that it can be potentially very dangerous and/or detrimental to your health to deny your GP full information about your medical history, and we strongly advise against it.

-Your insurer: We share with your medical insurer information about your treatment, its clinical necessity and its cost, only if they are paying for all or part of your treatment with us. We provide only the information to which they are entitled. If you raise a complaint or a claim we may be required to share personal data with your medical insurer for the purposes of investigating any complaint/claim.

-Medical regulators: We may be requested – and in some cases can be required - to share certain information (including personal data and sensitive personal data) about you and your care with medical regulators such as the General Medical Council or the Nursing and Midwifery Council, for example if you make a complaint, or the conduct of a medical professional involved in your treatment is alleged to have fallen below the appropriate standards and the regulator wishes to investigate. We will ensure that we do so within the framework of the law and with due respect for your privacy.

-From time to time we may also make information available on the basis of necessity for the provision of healthcare, but subject always to patient confidentiality.

-In an emergency and if you are incapacitated, we may also process your personal data (including sensitive personal data) or make personal data available to third parties on the basis of protecting your ‘vital interest’ (i.e. your life or your health).

-We will use your personal data in order to monitor the outcome of your treatment by us and any treatment associated with your care.

-Data Protection Laws give all individuals the right to make a ‘Subject Access Request’ to obtain a copy of any information that any organisation holds about them (as set out in more detail below).

Use of ‘cookies’

-The Chinbrook Medical Cosmetic Centre website uses cookies. A 'cookie' is a small piece of data that is stored on your computer’s hard drive by a website. They collect statistical data about your browsing actions and patterns but do not identify you as an individual.

-Our website also uses cookies in its email communications to personalise the email and track whether the mail has been opened or read. This allows us to monitor and improve our email communications and website.

-You may refuse the use of cookies by selecting the appropriate settings on the Internet browser of your computer; however please note that if you do this you may not be able to use the full functionality of the Chinbrook Medical Cosmetic Centre website.

Marketing:

-If you have consented to our processing your personal data for marketing purposes, in accordance with this Privacy Policy, we may send you information (via mail, email, phone or SMS) about our products and services which we consider may be of interest to you.

-You have the right to ask us not to process your information in this way at any time.

-If you no longer wish to receive web based marketing information you can unsubscribe by emailing grovepark2004@yahoo.co.uk. For non-web-based marketing information please write to: General Manager, Chinbrook Medical Cosmetic Centre, 8 Chinbrook Road, Grove Park, London, SE12 9TH with a reasonable amount of notice, to give us time to update our systems. While the precise timings vary we generally ask that you give us at least 30 days’ notice.

Accessing and updating your information:

-The law gives you certain rights in respect of the personal data that we hold about you. In addition to your right to stop marketing, detailed above, below is a short overview of the most commonly-used rights. It is not an exhaustive statement of the law.

-With some exceptions designed to protect the rights of others, you have the right to a copy of the personal data that we hold about you

-You have the right to have the personal data we hold about you corrected if it is factually inaccurate. It is important to understand that this right does not extend to matters of opinion, such as medical diagnoses. If any of your personal data has changed, especially contact information such as: email address, postal address and phone number please get in touch with so we can ensure your personal data is kept up to date

-If you want to exercise your rights in respect of your personal data, the best way to do so is to contact us by email on grovepark2004@yahoo.co.uk or to write to us General Manager, Chinbrook Medical Cosmetic Centre, 8 Chinbrook Road, Grove Park, London, SE12 9TH. In order to protect your privacy, we may ask you to prove your identity before we take any steps in response to such a request.

If you would like to receive this Privacy Policy in any other form please do contact our office above so we can endeavour to meet your requirements as soon as possible.

Updates or amendments to this Privacy Policy

We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.